At Angling Best Sale, we’re as committed to your satisfaction as you are to landing the big one. Whether you’re gearing up for your next fishing adventure or need to make a return, we’ve got you covered with clear policies and hassle-free processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping (DHL or FedEx):
– $12.95 flat rate
– Delivery within 10-15 business days after shipment

Free Shipping (EMS):
– Available for orders over $50
– Delivery within 15-25 business days after shipment

Note: Delivery times are estimates and may vary based on destination and customs processing. We ship worldwide except to certain Asian and remote regions.

Returns & Exchanges

We accept returns within 15 days of receiving your order. All returned items must be:

  • In original, unused condition with all tags attached
  • In the original packaging (especially important for delicate items like rods and reels)
  • Accompanied by proof of purchase

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Fishing hooks (due to sharpness and potential contamination)
  • Fishing weights (small items that pose ingestion hazards if returned)
  • Clothing with removed tags or signs of wear

How to Return an Item

Our return process is simpler than tying a clinch knot:

  1. Contact Us: Email customer service at [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Wait for Approval: Our gear experts will review your request within 24-48 hours and provide a Return Merchandise Authorization (RMA) number if approved.
  3. Package Your Item: Securely pack your return using the original packaging when possible—especially for rods and reels.
  4. Ship It Back: Send your package to:
    Angling Best Sale Returns
    1337 Murry Street
    Virginia Beach, US 23462

    We recommend using a trackable shipping service. Original shipping fees are non-refundable.

  5. Receive Your Refund/Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Angling Best Sale Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
Product Name: [Product Name]
Reason for Return: [Reason – e.g., wrong size, defective, etc.]
Preferred Resolution: [Refund/Exchange for specific item]

I confirm the item is in its original condition with all packaging and tags intact.

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

Timing: Refunds typically appear in your account within 5-10 business days after we process your return.

Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).

Exchanges: We’ll ship your new product as soon as we process your return (standard shipping times apply).

Damaged or Defective Items

If your gear arrives damaged or defective (though we inspect every item before shipping), contact us immediately at [email protected]. We’ll arrange for a replacement at no additional cost—because every angler deserves gear that performs as expected.

Pro Tip: Include photos of damaged items or packaging in your email for faster resolution.

International Returns

For our international customers:

  • You are responsible for return shipping costs
  • Original shipping fees are non-refundable
  • Customs fees/duties are not refundable
  • Mark packages as “Returned Goods” to avoid additional charges

Questions? Our customer service team is as responsive as a topwater bite at dawn! Reach out to [email protected].

Tight lines and happy fishing,
The Angling Best Sale Team